Resident Support Assistant

Are you passionate about doing a good job? Do you share our values? then we hope you’ll consider applying to join our team.

Key Results

Summary responsibilities

• Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
• Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust’s policies and procedures. 
• Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
• Meet residents’ unique needs and collaborate with colleagues across the care home teams.
• Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.     

Skills and experience

Communication

• Write notes and messages – numeracy, literacy and verbal skills. 
• Communicate with people with differing communication needs. 
• Encourage and influence. 
• Understand and follow instructions and procedures. 
• Strong customer service skills. 
• Mixed methods and mediums of communication.

Thinking Style

• Analyses and evaluates given information. 
• Adapts style and approach appropriate to situation or task. 
• Structures tasks/activities. 
• Pre-empts issues and trouble-shoots. 
• Refers appropriate decisions to line manager. 
• Challenge, or suggest new ways of working, to promote the efficiency of the unit or team. 

Well-being and Values

• Aware of cultural and individual differences in all interactions and service areas. 
• Demonstrate interest, care and attention. 
• Create a positive impression. 
• Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn). 
• Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs. 
• Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being. 
• Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels. 

Working with others

• Works effectively as part of a team. 
• Build relationships of trust with others (team, residents and their family & friends). 
• Potential exposure to challenging, physical or emotional situations.