Quality and Compliance Manager (Hybrid / Remote)

Exciting opportunity to join Our growing Quality & Performance team in a Senior Leadership role

We are looking for a passionate leader who cares about making a difference to people and communities we work in. As a Quality and Compliance Manager you will support clinical governance, quality assurance, innovation and quality functions across the organisation. Your role will be to support operational services to remain compliant with legislative standards and best practice and to demonstrate clearly-evidenced quality standards and positive outcomes through audits, inspections and compliance monitoring. This is a predominately a Scottish home-based role however you will be required to travel between Scottish services to offer ad hoc support and annual auditing alongside additional meetings across the UK will be required, this may be inclusive of overnight stays. 

The Team

Due to the operational growth of three new Care Inspectorate registered services we are excited to expand our Quality and Performance Team within Scotland. The Quality and Performance team is currently made up of 8 individuals who oversee a number of separate yet interrelated work streams and specialisms including; Data, health and safety, Incident Management, Drug and alcohol related harms, the auditing of Phoenix services, policy and procedure, complaints, compliments and co production. We are looking for an individual who is suitable located to our Scottish services in; Glasgow, Ayrshire, Aberdeenshire and Fife to help further develop our Quality and Performance offer.

About you

• You are based in Scotland and are able to work as part of a team to ensure we continue to work towards achieving and demonstrating quality service
• You will have skills and experience to support the mobilisation of Care Inspectorate registered services to implement high quality service models, interventions and pathways.
• You will have people care and communication skills including telephone manner, tone of emails and letter writing and able to convey information clearly and accurately
• You will have excellent management skills, able to prioritise, organise and schedule activities and resources to ensure achievement of results
• You will have an understanding or experience of the Care Inspectorate and Health and Social Care Standards.

The Organisation

Phoenix Futures is a charity with over 50 years experience and a leading provider of Drug and Alcohol treatment.

Our values is what defines us and ensure we work to the highest standards. We believe in being the best, we value our history and use it to inform our future and we are passionate about recovery

Your Rewards

• Starting salary of £35,500 per annum with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £41,000 per annum.
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system 
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.