Supporter Care Assistant (Fixed Term)

We have an exciting opportunity to join our Support Care Team in either our Glasgow or London office to provide our donors and fundraisers with excellent supporter care.

You will have a minimum of 1 year’s experience in supporter care/customer service, and you will have experience of inputting data and general use of databases.

This is a full time, fixed-term position for 12 months.

Your responsibilities

• Deliver excellent supporter care and stewardship journeys to our donors, fundraisers and event participants through effective communication via inbound/outbound calls and e-mails.
• Identify opportunities to steward and maximise the lifetime value of supporters.
• Ensure accurate banking and recording of all donations to Maggie's, including processing income from a variety of online fundraising platforms to ensure funds are attributed to the correct donors.
• Ensuring mailing preferences are applied to donors' records on our database.
• Manage and respond to a wide range of enquiries from supporters, people with cancer and their friends and family, volunteers, centre fundraising staff and third-party suppliers.

Benefits

In addition to a highly rewarding career, we offer a range of staff benefits, including:

• a unique, experiential induction based in one of our centres 
• a structured, year-round performance review process focused on developing you in your current role and exploring opportunities for the future
• a competitive holiday entitlement
• workplace pension with the option to apply to continue NHS pension
• the option to apply for a Bike Loan, Travel Card Loan, Ride to Work scheme and much more. 

Location of appointment

Maggie's London: 20 St James Street, W6 9RW; or

Maggie's Glasgow: The Gatehouse, 10 Dumbarton Road, G11 6PA

Closing date for applications: 13 November 2024 at 06 pm

Contract type: Temporary

Salary range: £25,375 - £28,635 DOE (plus £5,300 - £5,727 London Weighting if applicable)