Regional Building Surveyor

Hours: 37.5 hours per week

Salary: £54,600pa, plus £3,500 car allowance

Are you a passionate and experienced Building Surveyor looking to make a meaningful impact on the lives of older people? Join our award-winning charity, The ExtraCare Charitable Trust, and be part of our mission to create "better lives for older people"!

We're seeking a dynamic professional to lead our surveying and maintenance function across multiple retirement villages. In this crucial role, you'll ensure the delivery of high-quality, efficient, and resident-focused maintenance services that support our commitment to “better lives for older people”.

This is a location-based, permanent position that is based in the South Region, covering ExtraCare villages and schemes in Bristol, High Wycombe, Milton Keynes, Beford and Northamptonshire.

Benefits:

• 25 days annual leave, plus Bank Holidays
• Contributory Pension (up to 9%)
• Buy And Sell Holiday
• Free Life Insurance
• Cycle2work Scheme
• Attendance Reward
• Free use of onsite location gyms
• Ongoing Training and Development

As our Regional Building Surveyor, you will be expected to carry out the following tasks:

• Lead and develop a team of maintenance staff across multiple retirement villages and schemes to ensure the delivery of a high-performing maintenance service.
• Provide leadership and line management support to Maintenance Supervisors and direct labour across all areas of repairs, maintenance, and compliance, providing technical solutions where necessary.
• Ensure the efficient scheduling, specification and execution of repairs and maintenance work, maintaining the highest standards of regulatory compliance, safety, quality, and resident satisfaction.
• Give assurance, through accurate reporting of identified KPIs, that the maintenance function across locations is delivering on its targets against budget, customer satisfaction and contract compliance.
• Effectively supervise external contractors to optimise contractor performance, contract compliance and achieve best value.
• Deliver effective cost control and budget management, ensuring that maintenance and repair services are provided within allocated budgets, while maximising resource utilisation across multiple retirement village locations.

Main Duties

• Lead and manage a team of maintenance staff, providing guidance, support, and performance feedback to ensure the delivery of high-quality maintenance services.
• Train/support and shape your team to develop a high-performance culture across your area of operation. Ensure that incrementally we deliver more repairs ourselves.
• Assist in the preparation of annual assets and maintenance budgets.
• Identity gaps in service delivery and procure, develop, negotiate, and administer contracts with facilities management contractors, ensuring clear scope of work, performance metrics, and service level agreements are in place.
• Coordinate and oversee the scheduling and specification of repairs and maintenance work across multiple retirement village locations, prioritising tasks based on urgency and impact on residents' well-being.
• Monitor and evaluate contractor performance against contractual obligations, quality standards, and key performance indicators (KPIs), implementing corrective actions as necessary.
• Resolve contractual disputes and performance issues, escalating matters when necessary and enforcing contractual remedies as appropriate.
• Conduct regular audits and inspections to verify contractor compliance with health and safety regulations, building codes, and industry best practices.
• Manage contract budgets, review and approve invoices, and ensure cost-effective utilisation of resources across all locations.
• Foster collaborative relationships with contractors and maintenance staff, conducting regular meetings to discuss performance, address concerns, and explore opportunities for improvement.
• Collaborate with Location Managers and Regional Operations Managers to facilitate efficient and effective service delivery across multiple locations.
• To ensure that all work is carried out in line with ExtraCare’s Health & Safety Policies.
• To be alert for hazards for self, other staff, residents, and visitors and to report such findings immediately.