Service Delivery Assistant

This is a hybrid role in Devon and Cornwall. There will be a requirement to work both from home and in our local office: Suite 1, First Floor, Argosy House, Longbridge Road Plymouth PL6 8LD.

Hours per week: 37.5

Work schedule: 9am to 5pm Monday to Friday

DBS required? Yes

Police vetting required? No

Closing Date: 16/09/2024

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This is a hybrid working role with the majority of working hours spent in our new office in Plymouth and the remainder working from home. Therefore, residence in the Devon & Cornwall area and a confidential home work space is required. 

As a Service Delivery Assistant you will be:

Providing a high quality and responsive administrative function for the service and whole team including Health and Safety, finance, fundraising, social media and data entry on to case management systems.

Maintaining the day to day use of the VS office

Involved in some client contact through answering the local Helpline and gaining client satisfaction feedback

Working with the staff and volunteer team to provide a seamless service to clients.

You will need:

• Experience of working in an administrative role and undertaking a variety of administrative duties
• Experience of working in a client focused service area or setting
• Experience of working and adhering to policies, processes and procedures
• Excellent IT skills and conversant with all packages in the standard Microsoft Office suite and case management systems/databases
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences
• Resilience when speaking with those affected by crime and reading notes on their experiences
• Excellent record keeping skills with a focus on quality and accuracy.