Domestic Abuse Team Leader – Cornwall

Salary: £27,879 per annum rising to £28,441 per annum on successful completion of probation.

Hours: 37.5 hours per week

Holiday: 25 days annual holiday entitlement increasing to 30 days after 5 years’ service per annum plus bank holidays.

Base: Pool Innovation Centre

Contract: Fixed term contract until 30th June 2025

Key responsibilities:

• To oversee and develop the operational service delivery of the community-based team
• To provide management reports to contribute to the analysis of effective practice and to contribute to and inform service development.
• To attend and contribute to regular team meetings, and lead monthly team meetings with staff.
• To ensure that accurate recording processes are implemented and maintained detailing client contact.
• To develop the accessibility to the service for all people from the protected characteristic groups to ensure the service is available to all.
• Support new recruits with induction process and training.
• To supervise and provide guidance to a team of frontline staff on a day to day basis.
• To lead the team to provide proactive, short term support and advice.
• To lead and contribute to the operational direction of the service.
• To support other team leaders and cover sickness/ annual leave.

Essential requirements:

• The ability to remain calm and resilient is essential, as is an up-to-date knowledge of housing, criminal, civil and welfare rights legislation relating to domestic abuse.
• Experience of working with domestic abuse/sexual violence clients and/or vulnerable people.
• Knowledge and use of Microsoft Office applications (Word/Outlook/Excel)
• Full UK Driving Licence and access to own personal vehicle.

Added benefits:

• A comprehensive induction and training programme, with a hybrid working policy for a better work/life balance.
• Access to external supervision to discuss personal or emotional responses to traumatic cases, to ensure emotional and psychological wellbeing.
• Health and wellbeing resources including our staff Wellbeing Group, Staff Consultation Committee and active participation in our employee engagement platform.
• Access to an Employee Assistance Programme which includes a 24/7 telephone helpline offering medical, emotional and financial
• Working for an organisation committed to Equality, Diversity and Inclusion. We welcome applications from all sections of the community, and all backgrounds regardless of age, race, faith, disability, sex, gender identity or sexuality. First Light are a Disability Confident Committed Employer and have an LGBTQIA+ Staff Network.
• Annual pay review and employer contribution pension scheme.