Utilities Coordinator

We are recruiting for Utilities Coordinator to join our Short Term Housing Glasgow programme. Our Short Term Housing programme provides a link between private property owners and tenants. Our goal is to end homelessness by providing access to privately rented properties, as we believe that this is an effective and long-term solution.

The Utilities Coordinator is in our Temporary Accommodation team which ensures that utilities are progressed quickly when a property becomes void contributing to the property being available to rent again within the shortest timeframe possible. The post holder will play a key role in the switchover process, arranging and providing access for new meter installs and assisting in the facilitation of new tenants energy accounts.

Main duties and responsibilities will include:

• Gather and record utility data
• Arrange and agree a process for meter readings
• Visit sites to locate and read meters or provide access for utility meter replacements where necessary
• Create and maintain a database of utility suppliers
• Timely and accurate processing of utility invoices, challenging where appropriate
• Recovering credits from suppliers
• Assist Finance colleagues with any backlog of utility invoices
• Act as the key contact for energy related matters, providing technical/practical advice for electricity top up cards and electricity meters

What we expect from you

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We’re looking for someone with experience of investigating utility issues and also accurate processing of invoices for payment. You will also have experience of managing tasks from start to completion, excellent communication skills both verbal and written and you will be a strong team player.

A full UK driving license and access to a car for work purposes is required.

What you can expect from us

We value our staff as our greatest asset and will provide the following working conditions:

• The post holder will report to the Housing Services Manager
• Your normal working hours are 35 per week, worked Monday to Friday.
• Your usual place of work will be 17 Dava Street, Glasgow, G51 2JA. You are also required to work in the local community and you will be paid travel expenses from your usual place of work and appointments undertaken in the course of your duties. Alternatively, you may choose to work remotely from your home address where appropriate. Working arrangements must be agreed with your line manager based on the needs of the service.
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3 months of employment, provided you meet the auto-enrolment criteria
• Life Insurance from day one
• Cycle to work scheme
• Option to purchase and sell annual leave
• Ongoing learning and development