Retail Support & Collections Administrator

St Margaret’s Hospice Care has a fantastic opportunity for a Retail Support & Collections Administrator to join our team. This role is based at our warehouse in Taunton. You will join us on a full-time basis and in return, you will receive a competitive salary of between £23,500 and £24,500 per annum.

As our Retail Support & Collections Administrator, you will support two key areas of our Retail Service: Furniture Donations and Logistics and Learning and Development Administration.

This role has a working pattern of 37 hours, five days per week (Monday to Friday). You will spend 3 - 4 of these days in our Customer Donations/ Logistics team and the remaining 1 - 2 days focusing on the administrative element of our Learning and Development function.

What can you expect to be doing? 

Great customer service is at the heart of everything we do in our Retail team. That's why we are looking to recruit a friendly, customer-focused and logical administrator. Acting as the first point of contact for our furniture donors, you will book in collections and help to co-ordinate van routes for our drivers. You will also provide vital admin support to our retail team. 

Working alongside our experienced team of staff and volunteers, you will help our shops drive sales and maximise profit. The best part of this role is knowing that you are making a positive difference to the lives of patients and their families across Somerset

Your day to day work will include:

• Responding to telephone and online enquiries from furniture donors and booking collections as efficiently as possible, allowing for efficient route-planning, controlled costs and effective communication between donors and drivers.
• Acting as an ambassador for St Margaret’s, ensuring that customers and donors are always welcomed and treated courteously.
• Supporting the training team by setting up training sessions, maintaining a training planner for new staff members and issuing induction packs as required.
• Monitoring training compliance for the Retail team using the online learning and development system.

What can you expect to be good at?

We are looking for someone who:

• Enjoys engaging with customers.
• Has strong organisational skills and an ability to multitask.
• Can represent the values of St Margaret’s in all their interactions - whether with donors, customers or colleagues. 
• Is confident with planning and administration.
• You will need to be flexible in your approach, adaptable and willing to turn your hand to a variety of tasks, as role involves two key aspects of our Retail operation. 

Our Benefits 

You won’t just be joining a fantastic team – you’ll be part of a welcoming, community minded charity. Our mission is to provide excellent specialist palliative care for patients and support to their families. Everyone here contributes and has a part to play towards our goal. If you speak to any of our staff or volunteers, they will tell you how the patient is at the heart of everything they do. So, if you’re looking for a role where you can really make a difference, working as part of a supportive team, we could be a perfect match.

Holiday entitlement

• 33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
• Ability to buy and sell annual leave

Pension scheme

• NHS employees eligible to continue with their NHS pension scheme
• Non-NHS employees will receive 5% employer and 5% employee contribution.

Award-winning Employee Assistance Programme for you and your family offering:

• Vitality & wellbeing health portal for non-emergency care
• Unlimited access to 24/7 online GP Consultations for employees, their partners, and dependent children as well as Expert Case Management
• Confidential and free 24-hour Employee Assistance
• Counselling and support
• Legal, financial, and medical information and advice 

And more…

• Life assurance cover – 2x salary
• Health Cash Plans - help with covering the cost of healthcare needs by providing cashback on a range of health benefits
• Blue Light Card – Discounts on retailers and restaurants saving up to 35%
• Enhanced parental leave
• Excellent learning and development opportunities
• Free on-site parking in Yeovil and Taunton
• Volunteering and fundraising opportunities