Business Support Officer

Bradford Children and Families Trust was established in April 2023 to enhance the quality and delivery of Children’s Services across our district. Our purpose is clear, to ensure that our promise to improve the lives of children and young people in Bradford becomes a reality. It’s a tough ask. It requires dedication, determination, and resilience – but under a new Chief Executive, Senior Leadership team and an unswerving drive to deliver the best outcomes, we are confident that we’ll achieve our ambition – and you, yours.

So, if you’re up for the Challenge we’d love to hear from you!

About The Role

To support professional practitioners within Children’s Services in managing their workloads. 

To undertake duties in data inputting/updating of client information, tracking and monitoring cases, extracting of information from various sources such reports and audiences (including for court), updating chronologies and Genograms, document management, organising and co-ordinating diaries and rota’s, setting up and facilitating meetings, activities, events and contacts, minute taking, communicating with clients and professionals, reception, ordering of equipment, goods and services and setting up new staff as part of facilitating the effective and efficient delivery of service.

Provide facilitating and problem-solving support to the team, service users and public, and ensure that all administrative tasks are done in compliance with various Legislative standards departmental procedures and regulations.

About You

You will be a proactive and passionate about Children’s Services and achieving better outcomes for children and young people. You will be able to provide the highest quality administration service delivery and performance. You will be able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible approach.

You will also have:

• Excellent administrative skills including minute taking and sound knowledge of various computer packages including Microsoft Excel and Word.
• A good friendly attitude for first point of contact including reception duties and answering and responding to calls from the public, parents and partners.
• Ability to work on own initiative with a pro-active approach to all tasks to ensure business objectives are met
• An ability to work flexibly as part of a diverse team environment, providing cover when needed to ensure continuity of service provision
• Experience of dealing with number of conflicting and changing priorities effectively to achieve business objectives and ensure deadlines are met
• Demonstrate experience and understanding in working in an outcome focused environment and working towards continuous improvement.
• Level 2 or NVQ Level 2 in Business Administration or equivalent
• 5 GCSE, (Level A-C in English and Maths) or equivalent
• Excellent customer service skills at all levels
• Excellent attention to detail

Benefits:

• Generous Employer Contributions in a Local Government Pension Scheme
• Competitive salary and pay progression structure.
• Real living wage as the minimum rate of pay
• Supportive carer and parental policies
• Enhanced maternity, paternity and adoption leave
• Access to Employee Assistance Programme ( EAP) and 1,000 Retailer discounts available
• Supportive staff networks
• Access to Blue Light Card Discounts
• Professional development/support
• Career Progression
• Enhanced annual leave entitlement
• Social Worker Registration Fees paid (Social Work England Only)
• Flexible Working/Hybrid options subject to service need